- Service quality and delivery in banking services—An Indian perspective
- Dissertation / Master's Thesis
- Research Article
In conclusion, this study suggests that policy-makers as well as airline and airport management need to take workable measures to improve upon air service quality. It is important for air service providers to recognize the importance of customer satisfaction; as such satisfaction may be the pillar for business continuation in Kiribati. Air Kiribati as well as airport managers must identify and improve upon factors that could limit or prevent customer defection to alternative transport modes. These factors may include employee performance and professionalism, willingness to solve problems, friendliness, and level of knowledge, communication skills and selling skills, among others.
Date Author Teikake, Aako. Rights The Author. Publisher Massey University. Metadata Show full item record. Search MRO.
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The research undertaken in this study was deemed necessary, given that service delivery by South African municipalities is widely considered to be lacking in various areas. The research was conducted against the backdrop of the White Paper on Local Government that calls for the provision of services to communities in a sustainable manner.
The study follows a descriptive research design approach. The literature review comprised published research relating to service quality and service quality models. The literature review provides information on service quality from the perspective of general service industries, as well as an overview of the current South African local spheres of government.
Service quality and delivery in banking services—An Indian perspective
The outcomes of the literature review served to provide the theoretical framework for the empirical study. A questionnaire survey was utilised to gather the required data for the empirical portion of this study. Residents of the Emfuleni Local Municipality formed the sampling frame of this study. Self-administered questionnaires using the mall-intercept survey method were employed as the data collection method. Using customer service to ensure customer satisfaction. This study will examine the relationship between customer service quality delivery and the level of customer satisfaction.
When customers are given satisfying answers, there is a likelihood of continued consumption of certain products and improved satisfaction. We can guide you on how to develop topic ideas for a customer service thesis. Customer service covers a wide range of business areas. This might make it very hectic to come up with the latest, relevant research topic ideas in customer service.
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Dissertation / Master's Thesis
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There are some services that we recommend for related services, they are reliable but subject to your review. Research Topics Help. Research keenly before you settle for a specific topic. Each topic is presented with adequate background information New Thesis Topic Ideas on Customer Service Interrelations between customer buying decision and customer service Customer service is important in a business because it can influence the buying decision.
Understanding and improving customer service delivery using big data analytics Companies are realizing the importance of analytics in improving service delivery. Investigating customer service features that help in customer retention The main objectives of companies in marketing are to attract new customers and doing whatever possible to make sure that those customers continue using their services.